Refund policy

Refund & Return Policy

At Jewelry Bank, we strive to ensure that every order meets our quality standards. Due to the nature of our products, we do not accept returns or provide refunds for change of mind, incorrect size selection, personal preferences, or any reason other than a verified product defect or issue caused during shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive an item that is defective, damaged, or different from the product you ordered, please contact us within 7 days of receiving your order at support@jewlerybank.com.

To help us evaluate the issue, please provide:

Your order number
Photos or videos showing the defect or damage
A description of the issue

Once we review and confirm that the product has a manufacturing defect, arrived damaged, or was sent incorrectly, we will process a full refund of the purchase price to your original payment method.

Refund Process

Approved refunds will be issued after the defect or issue has been verified. Refunds will be processed to your original payment method, and your bank or payment provider may require additional time to complete the transaction.

Non-Returnable Items

All items are considered final sale and cannot be returned or exchanged unless they are confirmed to be defective, damaged upon arrival, or incorrectly fulfilled.

We do not accept returns or refunds for:

Change of mind
Wrong size selection
Items that have been worn, used, altered, or damaged after delivery
Personal preference regarding style, color, or appearance
Sale items or promotional purchases

Exchanges

We do not offer exchanges. If your item arrives defective, damaged, or incorrect, please contact us at support@jewlerybank.com and we will assist you with the appropriate resolution.